Refund & Cancellation Policy

Refund & Cancellation Policy

Last updated: 24 July 2026

This policy applies to all purchases made on varaeindia.com, operated by SFS INDUSTRIES PRIVATE LIMITED, Survey No. 5/6/7, 17, Pipliya Kumar, Dewas Naka, Vijay Nagar, Indore, Madhya Pradesh 452010, India.

1. Nature of Our Products

VARAÉ products are consumable wellness products, licensed Ayurvedic items under AYUSH (such as ANCHOR). For reasons of hygiene and product safety, opened or used products cannot be returned. This is standard for consumable and personal-use wellness products under Indian consumer practice.

2. When You Are Eligible for a Replacement or Refund

We will provide a full refund or free replacement (your choice) if:

  • You received a damaged product (broken seal, leakage, crushed packaging affecting the product);
  • You received the wrong product or the wrong quantity;
  • The product is defective or materially different from its description on the Site;
  • The product delivered was past its expiry / best-before date.

3. How to Raise a Claim

Write to care@varaeindia.com within 48 hours of delivery with:

  • Your order number;
  • Clear photographs (or a short unboxing video, if available) of the outer packaging, the product, and the batch/label;
  • A brief description of the issue.

We respond to all claims within 2–3 business days. Where a return of the item is required, we will arrange a pickup at our cost.

4. Refund Timelines

Once a claim is approved, refunds are initiated within 3–5 business days to your original payment method. Depending on your bank or payment provider, the amount may take an additional 5–7 business days to reflect in your account. For prepaid orders cancelled before dispatch, the full amount is refunded.

5. Order Cancellation

You may cancel an order any time before it is dispatched by writing to care@varaeindia.com with your order number. Once an order has been dispatched, it cannot be cancelled, but you may raise a claim under Section 2 if the delivered product is damaged, wrong, or defective.

6. Items Not Eligible for Return

  • Products with a broken seal or opened packaging (unless received in that condition);
  • Products damaged due to misuse or improper storage after delivery;
  • Claims raised after the 48-hour window without reasonable cause.

7. Contact

SFS INDUSTRIES PRIVATE LIMITED
Survey No. 5/6/7, 17, Pipliya Kumar, Dewas Naka, Vijay Nagar,
Indore, Madhya Pradesh 452010, India
Email: care@varaeindia.com