Refund & Cancellation Policy

Refund & Cancellation Policy

Last updated: 24 September 2026

This policy applies to all purchases made on varaeindia.com, operated by SFS INDUSTRIES PRIVATE LIMITED, Survey No. 5/6/7, 17, Pipliya Kumar, Dewas Naka, Vijay Nagar, Indore, Madhya Pradesh 452010, India.

1. Our 7-Day Promise

We want you to love your VARAÉ ritual. If it is not for you, here is exactly what we offer. Both options are open for 7 days from the date your order is delivered.

  • Unopened product: full refund, no questions asked. If the seal is intact and the product is in its original packaging, we will refund the full amount you paid.
  • Opened product that did not work for you: 50% back as VARAÉ credit. We will add 50% of the product price you paid as credit to your VARAÉ account. You can use it on anything we sell, including FOCUS and SLEEP when they launch. You do not need to send the product back.

Opened products cannot be refunded to your bank or card. This is for hygiene and safety, because VARAÉ products are personal-use wellness products. The 50% credit is how we make it right when a ritual does not suit you. The credit option can be used once per customer.

2. How to Use the 7-Day Promise

Write to care@varaeindia.com within 7 days of delivery with your order number, and tell us whether the product is unopened or opened.

  • Unopened: we will arrange a free pickup. Once the product reaches us and we have checked that the seal is intact, we will start your refund.
  • Opened: a line on why it did not suit you helps us improve, but it is optional. We will add your credit within 3–5 business days and confirm it by email.

Your credit is saved to the email address or phone number on your order. Sign in with the same email or phone number at checkout to use it.

3. Damaged, Wrong, or Defective Products

We will provide a full refund or free replacement (your choice) if:

  • You received a damaged product (broken seal, leakage, crushed packaging affecting the product);
  • You received the wrong product or the wrong quantity;
  • The product is defective or materially different from its description on the Site;
  • The product delivered was past its expiry / best-before date.

For these cases, write to care@varaeindia.com within 48 hours of delivery with your order number, clear photographs (or a short unboxing video, if available) of the outer packaging, the product, and the batch/label, and a brief description of the issue. We respond to all claims within 2–3 business days. Where a return of the item is required, we will arrange a pickup at our cost.

4. Refund Timelines

Once a refund is approved, it is initiated within 3–5 business days to your original payment method. Depending on your bank or payment provider, the amount may take an additional 5–7 business days to reflect in your account. For Cash on Delivery orders, we will refund to a UPI ID or bank account you share with us. For prepaid orders cancelled before dispatch, the full amount is refunded.

5. Order Cancellation

You may cancel an order any time before it is dispatched by writing to care@varaeindia.com with your order number. Once an order has been dispatched, it cannot be cancelled, but the 7-Day Promise in Section 1 applies after delivery.

6. What Is Not Covered

  • Requests made more than 7 days after delivery (or more than 48 hours after delivery for damaged, wrong, or defective products) without reasonable cause;
  • Cash refunds for opened products (these are covered by the 50% credit in Section 1);
  • A second credit claim by the same customer;
  • Products damaged due to misuse or improper storage after delivery.

7. Orders Placed on Amazon or Blinkit

Orders placed through Amazon India or Blinkit are governed by the return and refund policies of those platforms. Please raise any issue directly through the platform where you purchased.

8. Contact

SFS INDUSTRIES PRIVATE LIMITED
Survey No. 5/6/7, 17, Pipliya Kumar, Dewas Naka, Vijay Nagar,
Indore, Madhya Pradesh 452010, India
Email: care@varaeindia.com

Nothing in this policy limits your rights under the Consumer Protection Act, 2019.